At Verizon, We Hate (oops) LOVE Our Customers

We have Verizon DSL. It is usually a nice zippy way to cruise the Internet. Unless you live in my development. Some time ago, the Verizon knuckleheads were in our area digging holes along our sidewalks and burying cables fo their new fiber-optic thingers. They have done something bad in the process. See all the wiring for our phones and DSL is in a small 'tower'. on the strip of grass betwix me and our neighbor. The tower is solid plastic and seems sturdy at glance. However, the tower doesn't sit flush to the ground and the base of the tower is in a wee bit of a hole. Follow? Good. Now the wiring at the bottom of the tower is exposed. And every. fucking. time it rains our Internet experience is sow fucking awful it would make the Dali Lama scream and kick the dog. Honestly. it is WORSE than dial-up. It took me almost half an hour to download 2 songs from iTunes. Unbelievable. On top of that we have a humming in our pohone line that makes phone conversations near impossible. The Lovely One has called customer service several times in the past two weeks and still we have this problem. A gentleman even came out to "repair" the problem. He lifted the tower, allowed about 20 ounces of water to drain from it and then left. It worked great, Until the next rainfall, and if you follow this crapola blog you know it rains here more than Cambodia. She called the number for DSL cutomer service only to be told the problem was in our phone line. Nice. So we pay for a service we cannot use. Nice fucking scam you guys have going.